Cancellation Policy

Free cancellation window

Cancellation requests received at least 24 hours before the scheduled pickup are eligible for a full refund of the transfer price, excluding any non-refundable third-party charges if applicable.

Late cancellation

Cancellation requests received less than 24 hours before pickup may be non-refundable because vehicle and driver capacity has already been reserved.

No-show

If the passenger does not appear at the agreed pickup point within the applicable waiting period and cannot be contacted, the booking may be treated as a no-show and may be non-refundable.

Flight delays and no-show policy

For airport pickups, provide the flight number. When reliable flight information is available, pickup is coordinated with the recorded arrival. Default included waiting time is 60 minutes after the recorded arrival time; for non-airport pickups it is 15 minutes from the booked time. Contact support as soon as possible if circumstances change.