Terms & Conditions

Bookings and confirmation

A booking is confirmed when a reference is issued and the applicable payment requirement has been met. The confirmation/voucher contains the agreed route, vehicle, date, time, extras and price.

Pickup, delays and waiting

Customers must provide accurate pickup and contact information and be reachable around pickup time. Airport pickups with a supplied flight number are coordinated against flight information when available.

Passengers and luggage

The selected vehicle must be suitable for the declared passengers and luggage. Oversized or undeclared items may require a different vehicle and price.

Changes

Requested changes are not effective until confirmed by Canary Airport Transfers. A price difference may apply if route, date, time, vehicle or extras change.

Payment

Where online payment is enabled, payment is handled through Stripe. Where pay-the-driver is offered, the booking confirmation states the amount and currency due.

Service interruptions

We are not responsible for delays caused by events outside reasonable control, but we will take reasonable steps to coordinate the transfer and communicate material changes.

Flight delays and no-show policy

For airport pickups, provide the flight number. When reliable flight information is available, pickup is coordinated with the recorded arrival. Default included waiting time is 60 minutes after the recorded arrival time; for non-airport pickups it is 15 minutes from the booked time. Contact support as soon as possible if circumstances change.